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Privacy Policy

Last Updated: July 2026

At JHT Energy Services Ltd (Company No. 13496873), we are committed to protecting and respecting your privacy. This policy explains when, why, and how we collect personal information about people who visit our website, how we use it, and how we keep it secure under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you submit forms on our website (such as our Eligibility Quiz or Contact Form) or contact us directly. This includes:

  • Contact details (name, email address, telephone number).
  • Property details (address, tenure status, current heating system details).
  • Financial eligibility details (benefits status, for government grant qualification checks).

2. How We Use Your Information

We use the information we collect from you to:

  • Determine your eligibility for the £7,500 government Boiler Upgrade Scheme (BUS) grant.
  • Process your quote requests and arrange free home energy assessment surveys.
  • Contact you regarding your inquiry, booking details, or technical requirements.
  • Comply with our legal and regulatory obligations.

3. No Payments Processed Online

We do not collect, process, or store credit or debit card information or any payment details on our website. All payment processing is conducted securely via direct bank transfer or offline invoices.

4. Sharing of Information

We do not share, sell, lend, or lease any of your uniquely identifiable personal information with third-party advertisers. We will only share your information with trusted, certified partners strictly necessary to fulfill your request:

  • Accredited surveyors, EPC assessors, or installation engineers to schedule and carry out home energy audits.
  • Ofgem / Energy Saving Trust (the government regulatory bodies) to apply for the £7,500 Boiler Upgrade Scheme (BUS) grant voucher on your behalf.

5. How We Store Your Personal Data

All personal information submitted via our forms is transmitted securely and stored on our protected servers. We retain your data only for as long as is necessary to fulfill the purposes outlined in this policy:

  • General inquiries and lead data are retained for a maximum of 2 years from submission.
  • Completed installation customer records are retained for 7 years to comply with UK tax records, warranty audits, and government BUS grant verification audits.

6. Cookies and Analytics

We use Google Analytics and Meta Pixel cookies to analyze traffic and optimize visitor experience. These tracking cookies are blocked by default under UK GDPR and will only load if you actively click "Accept Cookies" on our consent banner.

7. Your Legal Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request rectification of inaccurate data, or request deletion of your information when there is no legal reason for us to retain it. To exercise these rights, please email us at javaid.awan@jhtenergyservices.com.